Terms and conditions of purchase and sale

Definitions

1.1. Seller – the legal entity specified in the Product Order whose goods are sold on the website www.aliuminesvaltys.lt in accordance with these Terms and who is responsible for fulfilling the Order submitted by the Buyer. The details of the Seller with whom the respective purchase and sale agreement is concluded in accordance with these Terms are indicated in the Product Order.

1.2. aliuminesvaltys.lt – the website located at www.aliuminesvaltys.lt, where Sellers’ goods are sold and which is administered by UAB Ravatra, a private legal entity registered in the Register of Legal Entities of the State Enterprise “Register Center” of the Republic of Lithuania, legal entity code 302614612, VAT payer code LT100006770112, registered office address Puodžių St. 10-4, Kaunas, Lithuania, correspondence address – the same. In these Terms, it is also understood as the Seller with respect to the goods it sells.

1.3. Buyer – 1) a legally competent natural person, i.e., a person who has reached the age of majority and whose legal capacity has not been restricted by court order; 2) a minor between the ages of fourteen and eighteen who has the consent of parents or guardians, except in cases where they are emancipated; 3) a legal entity.

1.4. Parties – the Buyer and the Seller together.

1.5. Personal Data – any information relating to a natural person whose identity is established or whose identity can be established (data subject); a natural person whose identity can be established is a person whose identity can be established directly or indirectly, in particular by reference to an identifier such as a name and surname, personal identification number, location data and online identifiers, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.6. Terms – these “Terms and Conditions of Purchase and Sale of Goods”, which apply to every purchase made by the Buyer and to every Purchase and Sale Agreement concluded between the Buyer and the Seller.

1.7. Account – the result of the Buyer’s registration on www.aliuminesvaltys.lt based on the Terms, which creates a personal Buyer account that stores their personal data and order history.

1.8. Privacy Policy – an approved document that sets out the basic rules for the collection, accumulation, processing and storage of Personal Data. The processing of Personal Data carried out by the Seller is performed in accordance with the procedure established by the Seller. Before purchasing goods and entering into this agreement with the Seller, the Buyer should carefully review the Seller’s applicable personal data processing policy.

1.9. Agreement – the Purchase and Sale Agreement for the respective Goods concluded between the Buyer and the Seller, which is deemed concluded from the moment of Order confirmation, i.e., the moment of order submission. It is considered that the terms of each Agreement concluded between the Buyer and the Seller are identical to the terms of these Terms and such Agreements are always performed by the parties in accordance with these Terms.

1.10. Order – a Product Order that specifies the Goods the Buyer wishes to purchase from the Seller, indicated in the same order.

General Provisions

2.1. The Buyer confirms the Terms by reviewing them and checking the box next to the statement “I have read the terms and conditions of purchase and sale of goods and agree to them.” The Terms confirmed in this way are a legally binding document for the Parties, which establishes the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the procedure for delivery and return of goods, the liability of the parties and other conditions related to the purchase and sale of goods.

2.2. When creating an account, the Buyer confirms the Terms during the first registration. When the Buyer confirms the Terms during the first registration (account creation), the Terms apply to all purchases made by the Buyer on aliuminesvaltys.lt and to all purchase and sale agreements concluded with the Seller until the publication of updated Terms. When the Terms are updated, they apply in the manner described in this clause from the date of their publication on www.aliuminesvaltys.lt

2.3. Only Buyers, as defined in clause 1.3 of the Terms, have the right to purchase goods. By confirming the Terms and reviewing the Privacy Policy (clause 2.4 of the Terms) and the Terms of Use, the Buyer confirms that they have the right to purchase the Seller’s goods.

2.4. If necessary or in circumstances provided for in the legal acts of the Republic of Lithuania, the Seller has the right to change, correct or supplement the Terms. Buyers will be informed of this by logging into their Account or by purchasing goods from the Seller after the new version of the Terms comes into force.

2.5. The Buyer must review the Privacy Policy confirmed and publicly published by the Buyer.

2.6. If the Seller has the right or obligation to provide the Buyer with information or documents by email, in all cases the Buyer is responsible for providing the Seller with a valid email address belonging to the Buyer.

Product Order, Moment of Creation of Legal Relations of Purchase and Sale

3.1. The Buyer can order goods by choosing one of the following methods:

3.1.1. online by registering on aliuminesvaltys.lt (entering their username and password);

3.1.2. online without registering on aliuminesvaltys.lt;

3.1.3. by phone.

3.2. When ordering goods by one of the methods specified in clauses 3.1.1 – 3.1.2 of the Terms, the Buyer must provide their Personal Data necessary for the proper fulfillment of the product order in the relevant information fields provided in the aliuminesvaltys.lt system, which are processed by the Seller in accordance with the procedure provided for in the Privacy Policy.

3.3. Product orders placed by phone are executed in accordance with the procedure established by the Terms and the provisions of the Privacy Policy apply to them. By placing an order, the Buyer agrees to the Terms and their application.

3.4. When the Buyer, having selected the product to be purchased and formed a shopping cart, completes all order steps, the last of which is the selection and confirmation of the payment method, it is considered that legal relations of purchase and sale have arisen between the Seller and the Buyer and a purchase and sale agreement has been concluded. The Buyer is informed of the order confirmation by sending a notification to the email address provided by the Buyer. The Seller sends the Buyer a link to the current Terms together with the order confirmation to the email address provided by the Buyer.

3.5. By confirming the Terms, the Buyer agrees that the instructions for the goods they ordered in Lithuanian will be provided no later than at the time of delivery of the goods to the email address provided by the Buyer. All essential information about the product and its properties is provided in the Seller’s product description.

3.6. Each Buyer’s order is stored in the Seller’s database in accordance with the procedure established in their privacy policy.

Buyer’s Rights

4.1. The Buyer has the right to purchase goods and order services in accordance with the procedure established by these Terms.

4.2. The Buyer has the right to cancel the order in accordance with the procedure established by these Terms.

4.3. The Buyer has the right to withdraw from the Agreement in accordance with the procedure established by these Terms.

4.4. The Buyer has the right to exchange or return purchased goods in accordance with the procedure established by the Terms.

4.5. The Buyer has other rights enshrined in these Terms, the Privacy Policy, the aliuminesvaltys.lt Terms of Use and the legal acts of the Republic of Lithuania.

Buyer’s Obligations

5.1. When using aliuminesvaltys.lt, the Buyer must fulfill their obligations, comply with these Terms, the Privacy Policy, the Terms of Use, other conditions clearly indicated on aliuminesvaltys.lt, and not violate the legal acts of the Republic of Lithuania.

5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Terms.

Seller’s Rights

6.1. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer, having chosen the payment methods provided for in clauses 8.2.1 or 8.2.2 of the Terms, does not pay for the goods within 2 (two) business days.

6.2. The Seller has the right, at its discretion and without the separate consent of the Buyer, to split the purchase of the goods selected by the Buyer (goods in the cart) into separate orders, unless the Buyer wishes to purchase the goods in the cart by submitting one general order before confirming the orders. In the event of such a split, the price of additional services (e.g., delivery of goods, etc.) attributable to a specific order is split accordingly to separate orders and is calculated for each order separately, so it may differ from the price of services indicated in the description of a specific product. The Seller has other rights enshrined in these Terms, the Privacy Policy, other documents and the legal acts of the Republic of Lithuania.

Seller’s Obligations

7.1. The Seller undertakes to fulfill the Buyer’s orders in accordance with the procedure established in these Terms and to communicate with the Buyer through the website and never to communicate with the Buyer through any other channels, except in cases directly provided for in these Terms or on the website. The Buyer and the Seller hereby expressly confirm that any communication regarding the fulfillment of the order carried out in ways other than through aliuminesvaltys.lt does not bind the parties and is not binding on them.

7.2. The Seller undertakes to respect the Buyer’s privacy and to process the Buyer’s Personal Data only in accordance with the procedure established by the Terms, the Privacy Policy, the aliuminesvaltys.lt Terms of Use and the legal acts of the Republic of Lithuania and the European Union.

7.3. The Seller undertakes to inform the Buyer before submitting the order about the suspension or termination of functions significant for the fulfillment of the order, as well as the changes specified in clause 6.2 of the Terms. Providing information in the Account or on the e-commerce website is considered proper notification. When the Buyer’s order has already been accepted for execution, the Buyer is informed about the suspension or termination of functions significant for the fulfillment of this order by one of the contact details provided by the Buyer (by phone, SMS message or email).

7.4. Under the conditions provided for in the Terms, the Seller undertakes to deliver the goods ordered by the Buyer and to accept the goods returned by the Buyer.

7.5. In the event that the Seller, due to important circumstances, cannot deliver the goods ordered by the Buyer, it may offer them a similar or analogous product sold by the Seller by informing them by one of the contact details provided by the Buyer (by phone, SMS message or email). If the Buyer does not agree that the Seller’s product be replaced with a similar or analogous product sold by the Seller, the Seller undertakes to refund the Buyer the money they paid within 14 (fourteen) business days if advance payment was made, and in all cases to cancel the order.

7.6. If the Seller does not agree with the Buyer’s requirements, it must provide the Buyer with a detailed reasoned written response no later than 14 (fourteen) calendar days from the date of receipt of the Buyer’s request, unless otherwise provided by the legal acts of the Republic of Lithuania and the European Union.

7.7. The Seller undertakes to fulfill other obligations imposed on the Seller by the Terms and the legal acts of the Republic of Lithuania.

Product Prices, Payment Procedure and Terms

8.1. Product prices are indicated in euros, including the applicable VAT rate and other taxes, if any, in force at that time.

8.2. The Buyer can pay for the ordered goods in one of the following ways (the choice may be limited, so the final list of payment methods applicable to a particular order is indicated next to the respective order):

8.2.1. using online banking;

8.2.2. by bank transfer;

8.2.3. using the consumer credit agreement service provided by leasing companies;

8.2.4. by other methods indicated on the website.

8.3. When the Seller receives payment for the goods or receives confirmation of purchase financing (when such payment method is applied and if the Buyer has chosen the payment method enshrined in clause 8.2.4 of the Terms), the product order is confirmed.

8.4. By confirming the Terms, the Buyer agrees that product purchase documents – VAT invoices, which are also warranty documents applicable to the goods, may be provided to them physically together with the goods or electronically to the email address specified in the Buyer’s registration form immediately after the order is fulfilled. VAT invoices indicate the Seller’s details, selected products, their quantity, discounts provided, final product price including all taxes, and other mandatory data approved by legal acts regulating accounting.

8.5. VAT invoices for goods purchased by the Buyer may also be posted in the “My aliuminesvaltys.lt” section of the Buyer’s Account. After the Buyer submits an order, in the “My aliuminesvaltys.lt” section they will be able to view and print the order sheet – the advance payment invoice.

8.6. The price of goods after the Seller has confirmed the order may change only in exceptional cases when the price of goods has changed due to technical errors in information systems, correction of obvious (mistake-type) errors or other objective essential reasons beyond the Seller’s control (in the presence of evidence substantiating these reasons). If in such a case the Buyer does not agree to purchase the product at the new price, the Buyer may cancel the order by informing the Seller within 2 (two) business days using the contacts indicated on the e-commerce website. Upon cancellation of the order in the manner provided for in this clause, the Seller undertakes to refund the Buyer all amounts paid under such cancelled order.

8.7. A shopping cart for which the total price of all products of the respective Seller does not reach €29.99 (including the applicable VAT at that time) may be subject to an administration fee of €2.99 (including the applicable VAT at that time). By confirming the Terms, the Buyer agrees to the procedure for applying the administration fee specified in this clause and undertakes to pay it to the Seller. When, in cases provided for in the Terms, money is refunded to the Buyer for goods, the administration fee is also refunded if the Buyer had paid it.

Product Delivery

9.1. When ordering goods, the Buyer can choose one of the delivery methods specified in the specific Seller’s product offer.

9.2. If the Buyer chooses the delivery service to the workplace when ordering:

9.2.1. The Buyer undertakes to provide the exact delivery address for the goods.

9.2.2. The Buyer undertakes to accept the goods themselves. When accepting goods, it is necessary to present a valid identity document (identity card, passport or new-style driver’s license). If the Buyer does not accept the goods themselves even though the goods have been delivered to the address specified by the Buyer, the courier has the right to hand over the goods to another person at the address specified by the Buyer, and the Buyer has no right to make claims to the Seller regarding delivery of goods to the wrong person.

9.2.3. The Buyer chooses delivery to a parcel locker when ordering.

9.2.4. The cost of the delivery service to the workplace does not include carrying/bringing the ordered goods to the floors of the building except the first floor.

9.2.5. The Buyer must provide other information related to product delivery that may affect the delivery method and price (e.g., the delivery location is not accessible by vehicle).

9.3. The delivery times indicated in the Product description are preliminary. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product order confirmation. Product delivery times do not apply in cases where the Seller’s warehouse does not have the required goods, and the Buyer is informed about the shortage of the goods they ordered. By confirming these Terms, the Buyer agrees that in exceptional cases, product delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on product delivery times and other conditions. If the Seller does not deliver the goods within the period specified in the product order and the Parties do not agree on an additional period for delivery of the goods, the Buyer may exercise the right enshrined in clause 11.1 of the Terms – to withdraw from the purchase and sale agreement for goods or services.

9.4. The Seller is released from liability for violation of product delivery deadlines if the goods are not delivered to the Buyer or are delivered late due to the fault of third parties not related to and/or independent of the Seller, or due to circumstances dependent on the Buyer.

9.5. At the time of delivery of the goods to the Buyer, the Buyer must, together with the courier or their authorized representative, check the condition of the shipment and the product(s) and sign the shipment transfer-acceptance document. When the Buyer signs the shipment transfer-acceptance document, it is considered that the product has been delivered in proper condition, without damage the cause of which is not attributable to factory defects, and there are no product completeness discrepancies (such as can be determined during external inspection of the products). If the Buyer notices that the packaging of the delivered product is damaged (crumpled, wet or otherwise externally damaged), the product(s) is/are damaged and/or the product(s) is/are of improper completeness, the Buyer must note this in the product transfer-acceptance document and, in the presence of the courier or their representative, draw up a free-form act of shipment and/or product(s) damage/discrepancies. If the Buyer fails to perform these actions, the Seller is released from liability for product damage when the cause of such damage is not a factory defect and for product completeness discrepancies only if these discrepancies can be determined during external inspection of the products.

9.6. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the product is handed over to the Buyer.

9.7. If it is not possible to deliver the goods to the Buyer more than twice and the Buyer has paid for the goods and their delivery, representatives contact the Buyer regarding another delivery time for the goods. If the Buyer still does not collect the goods or it is not possible to deliver them, such goods are returned to the Seller, the order is cancelled, and the money paid for the goods is refunded to the Buyer, minus bank fees applicable to the Seller for bank transfers made, the delivery fee and an administrative fee equal to 5 (five) euros.

Product Quality Guarantee and Shelf Life

10.1. The properties of each product sold by the Seller are indicated in the product description next to each product.

10.2. The goods offered for purchase by the Seller are of proper quality. The product complies with the consumer purchase and sale agreement if:

10.2.1. the product matches the description provided by the Seller and has the same properties as the product the Seller presented as a sample or model when advertising that product;

10.2.2. the product is suitable for the purposes for which products of this type are normally used;

10.2.3. the product meets quality indicators that are normally characteristic of products of the same nature and which the Buyer can reasonably expect based on the nature of the product and public statements made by the manufacturer of the product, its representative or the seller, including advertising and product labeling, regarding specific properties of the product.

10.3. The Seller is not responsible for the fact that the products sold by the Seller may not match the actual size, shape, color or other parameters of the products in terms of their size, shape, color or other parameters due to the characteristics of the display used by the Buyer or other technical reasons beyond the Seller’s control. Product photos are for illustrative purposes only and are exemplary. The colors, inscriptions, parameters, dimensions, sizes, functions, and/or any other properties of original products may appear different from reality due to their visual characteristics, so please refer to the product properties indicated in the product descriptions. The Buyer is recommended to read the product description.

10.4. The Seller does not provide product warranty service.

10.5. In cases where, based on legal acts, a certain shelf life is established for specific products, the Seller undertakes to sell such products to the Buyer in such a way that they are given a real opportunity to use such products before the end of the shelf life.

Right to Withdraw from the Purchase and Sale Agreement, Procedure for Returning and Exchanging Goods

11.1. Right to Withdraw from the Purchase and Sale Agreement

11.1.1. The Buyer has the right to withdraw from the purchase and sale agreement for goods within 14 (fourteen) days without giving a reason by notifying the Seller, who informs the Seller of the Buyer’s decision to withdraw from the agreement. The Buyer cannot exercise this right after concluding one of the agreements listed in Part 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.

11.1.2. The Buyer notifies of withdrawal from the purchase and sale agreement in one of the following ways: by filling out the model withdrawal form or by submitting a clear statement setting out their decision to withdraw from the agreement. The notification of withdrawal from the agreement is sent by email to kimple.baltic@gmail.com. Upon receiving the Buyer’s notification, the Seller immediately sends confirmation of receipt of the notification and informs the Seller.

11.1.3. The 14 (fourteen) day period for exercising the right to withdraw from the purchase and sale agreement is calculated as follows: a. when a purchase and sale agreement is concluded – from the day on which the Buyer or a person designated by them, other than the carrier, receives the ordered product; b. if the Buyer ordered more than one product in one order and the products are delivered separately – from the day on which the Buyer or a person designated by them, other than the carrier, receives the Seller’s product; c. if the product is delivered in different batches or parts – from the day on which the Buyer or a person designated by them, other than the carrier, receives the last batch or part; d. if an agreement is concluded for regular delivery of goods over a specified period – from the day on which the Buyer or a person designated by them, other than the carrier, receives the first product.

11.1.4. If the Buyer withdrew from the purchase and sale agreement before the product was delivered to them, the Buyer must inform about this using the contacts indicated on the website. The Buyer’s withdrawal is formalized as order rejection and the Seller is informed about it.

11.1.5. If the Buyer withdrew from the purchase and sale agreement after the product had already been delivered or they had collected it, the provisions provided for in clause 11.6 of the Terms apply.

Right to Withdraw from the Purchase and Sale Agreement, Procedure for Returning and Exchanging Goods

11.1. Right to Withdraw from the Purchase and Sale Agreement

11.1.1. The Buyer has the right to withdraw from the purchase and sale agreement for goods within 14 (fourteen) days without giving a reason by notifying the Seller. The Buyer cannot exercise this right after concluding one of the agreements listed in Part 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.

11.1.4. If the Buyer withdrew from the purchase and sale agreement before the product was delivered to them, the Buyer must inform the Seller about this using the contacts indicated on the website. The Buyer’s withdrawal is formalized as order rejection and the Seller is informed about it.

11.2. Additional Money-Back Guarantee Applied by the Seller

11.2.1. After 14 (fourteen) but before 30 (thirty) days from the date of product delivery or collection, the Buyer has the right to use the additional money-back guarantee provided by the Seller to the Buyer if all returned products have authentic labels, protective bags and original packaging, and the disposable product packaging is not damaged, i.e., the products have not lost the appearance they had when sold.

11.2.2. The Buyer must notify of their intention to use this guarantee within 30 (thirty) calendar days from the date of delivery of the product to the Buyer. The notification is sent by email to kimple.baltic@gmail.com, and the notification must indicate the products being returned.

11.2.3. If notification is given within 14 (fourteen) calendar days from the date of delivery of the product to the Buyer, the provisions of clause 11.1 of the Terms apply.

11.2.4. If notification is given after the 14 (fourteen) calendar day period but no later than 30 (thirty) calendar days from the date of delivery of the product to the Buyer, the Buyer bears all costs and risks associated with returning the product. In all cases, the product must be returned to the respective Seller before the end of the 30 (thirty) calendar day period calculated from the date of product delivery or collection.

11.2.5. The Buyer has the right to return products by sending them to the addresses indicated on the e-commerce website.

11.2.6. The additional money-back guarantee applied by the Seller cannot be used if ordered packaged products were unpacked after delivery and are unsuitable for return for health or hygiene reasons.

11.2.7. The procedure for returning products and money is provided for in clause 11.6 of the Terms.

11.3. Rules for Exchanging and Returning Proper Quality Products

11.3.1. The Buyer has the right to exchange purchased products for analogous products of different dimensions, shape, color, model or completeness within 14 (fourteen) days from the date of delivery of the products to them. If a price difference arises when exchanging products, the Buyer and the Seller must settle according to the recalculated prices. The Buyer’s notification of their desire to exercise the right provided for in this clause of the Terms with the indicated products being returned is sent by email.

11.3.2. If the Buyer does not like the shape, size, color, model or completeness of the purchased products, the products are exchanged and returned based on the “Retail Trade Rules” approved by Resolution No. 738 of the Government of the Republic of Lithuania of July 22, 2014.

11.3.3. Upon receiving the products, the Seller undertakes to exchange them for the same products only of the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a product suitable for exchange, it refunds the Buyer the money paid for the product. Money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer’s notification of their desire to exercise this right, and if the Product has not been returned to the Seller by the Buyer, the period specified in this clause is calculated from the date of return of the Product to the Seller.

11.3.4. By confirming these Terms, the Buyer agrees that money would be refunded to the Buyer’s bank account, except in cases where the Buyer and the Seller agree otherwise.

11.3.5. The procedure for returning products and money is provided for in clause 11.6 of the Terms.

11.4. Rules for Exchanging and Returning Improper Quality Products

11.4.1. Defects in sold products are eliminated, poor quality products are exchanged and returned in accordance with the procedure enshrined in the Terms and taking into account the requirements of the legal acts of the Republic of Lithuania.

11.4.2. If the Buyer purchased products of improper quality and noted this in the product transfer-acceptance document (if they did not note it, the provisions of clause 11.3 of the Terms apply) or the improper quality of the products is manifested by a manufacturing defect that existed at the time of purchase of the products or by non-compliance with the specifications indicated by the manufacturer, the Buyer may return the products and, at their choice, may demand:

11.4.2.1. that the Seller eliminate the defects of the product free of charge within a reasonable time if the defects can be eliminated;

11.4.2.2. that the purchase price be reduced accordingly;

11.4.2.3. that the product be replaced with an analogous product of proper quality, except in cases where the defects are minor or they arose due to the Buyer’s fault;

11.4.2.4. to refund the price paid and withdraw from the purchase and sale agreement when the sale of improper quality products is a material breach of the order.

11.4.3. The Buyer may choose only one of the remedies provided for in clause 11.4.2 of the Terms. The Buyer must declare their choice when returning the product to the Seller. If, after the Buyer has chosen the method provided for in clause 11.4.2, the Seller does not have the ability to implement it, the Seller offers an alternative method provided for in clause 11.4.2. The Buyer does not have the right to change the chosen remedy. The Buyer does not have the right to terminate the purchase and sale agreement if the product defect is insignificant.

11.4.4. When the Buyer wants to return products, the following conditions must be met:

11.4.4.1. notify the Seller using the contact indicated on the invoice or by email. The notification must indicate the products being returned;

11.4.4.2. provide the product purchase document, a document confirming the warranty (if it was issued);

11.4.4.3. submit a free-form request and provide it to the Seller.

11.4.5. The Buyer may exercise the right to return improper quality products during the quality warranty period specified in the product purchase document, which is indicated by the Seller from whom the Buyer purchased the product.

11.4.6. The Buyer must pay for product delivery costs and product return costs, and the Seller, having made sure that the products were returned due to improper quality, must refund the Buyer the delivery and return costs they incurred, except for exceptions provided for in the Terms. When returning products, clause 11.6 of the Terms is followed.

11.4.7. Money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer’s notification about the improper quality product, and if the product has not been returned to the Seller by the Buyer, the period specified in this clause is calculated from the date of return of the Product to the Seller. By confirming these Terms, the Buyer agrees that money would be refunded to the Buyer’s bank account, except in cases where the Buyer and the Seller agree otherwise.

11.4.8. Money is not refunded for products that were intentionally or carelessly damaged (affected by chemicals, water, moisture, open fire, high temperature, sharp objects, etc.), or if product use or storage rules were violated, or the products were used improperly or not for their intended purpose.

11.4.9. Separate Seller’s rules for returning improper quality products may be provided for in the warranty documents provided with them. Such product return rules applied by the Seller apply to the extent that they do not contradict these Terms. In case of discrepancy between these Terms and the rules applied by the respective Seller, priority is given to these Terms.

11.5. Exchanging and Returning Products When Wrong Products Are Delivered

11.5.1. If the wrong items were delivered to the Buyer, the Buyer must immediately, but no later than within 2 (two) business days, notify us by email or by calling +370 620 66666. Upon receiving information about the delivery of incorrect items, the Seller undertakes to collect such items at its own expense and replace them with the correct items. In the event that the Seller does not have the ordered items, it will refund the Buyer the money paid for the item(s). The money will be refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer’s notice of withdrawal from the contract, and if the Item has not been returned to the Seller, the period specified in this clause is calculated from the date of the Item’s return to the Seller.

11.5.2. The procedure for returning products and money is provided for in clause 11.6 of the Terms.

11.6. Return Policy for Items and Money

11.6.1. Regarding the return of items purchased from Sellers, the Buyer has the right to contact the Seller directly.

11.6.2. The Buyer may exercise the right to return items only if the return period has not expired. When returning items in the cases specified in clauses 11.1-11.3 of the Rules, additional requirements apply: the item must not be damaged or its appearance substantially changed, and it must not have been used—all returned items must have authentic labels, protective bags, and original packaging.

11.6.3. When returning items, the Buyer must provide the sender’s address and properly package the item to prevent damage during shipping. The Seller from whom the Buyer purchased the item has the right not to refund money for items that are returned with defects. The Seller is not responsible for shipments that were improperly packaged by the Buyer, sent to an incorrect address, or if the shipments were lost or damaged during return to the Seller.

11.6.4. If the Buyer purchased a set of items, they must return the entire set to the Seller, i.e., the Buyer may exercise the right to return items only with respect to all items in the set. In the event that at least one of the items in the set does not meet the requirements specified in clause 11.6.2 of the Rules, the Seller has the right to refuse to accept the entire returned set.

11.6.5. The Buyer, having exercised the rights provided in clauses 11.1-11.5 of the Rules, must fulfill the requirements for returning items specified in the Rules and follow the procedures set forth therein.

11.6.6. The Buyer can return Items via courier. Items must be returned to the Seller at the address indicated on the invoice provided by the Seller to the Buyer, which in turn transfers the returned items to the Seller. The Buyer coordinates the procedure and conditions for delivering heavy items to the Seller (for quality assessment, exchange, repair, or return) by phone or email.

11.6.7. If the Buyer exercised the rights established in clauses 11.1, 11.3-11.5 of the Rules, the money will be refunded within 14 (fourteen) calendar days after the Seller receives the Buyer’s notice, and if the item has not been returned to the Seller, the period specified in this clause is calculated from the date of the item’s return to the Seller. If the Buyer used the additional money-back guarantee, a 30 (thirty) calendar day refund period applies, calculated from the date of the item’s return to the Seller.

11.6.8. By confirming these Terms, the Buyer agrees that money would be refunded to the Buyer’s bank account, except in cases where the Buyer and the Seller agree otherwise.

11.6.9. Upon exercising the rights established in clauses 11.1-11.3 of the Rules, the Buyer will be refunded: the item price, administrative fee if applied. Delivery costs are not refunded. Upon exercising the rights established in clauses 11.4-11.5 of the Rules, the Buyer will be refunded: the item price, administrative fee if applied, item delivery costs. Item return costs are not compensated.

11.6.10. If the Buyer chose a delivery method other than the cheapest one offered by the Seller, the costs of the Buyer’s chosen alternative delivery method exceeding the costs of this method are non-refundable.

11.6.11. The Seller has the right not to refund the amounts paid by the consumer until the items have been inspected by the Seller for compliance with clause 11.6.2 of the Rules.

Liability

12.1. The Buyer is responsible for unlawful actions performed using aliuminesvaltys.lt.

12.2. A registered Buyer is responsible for storing and/or transferring their login credentials to third parties. If a third party uses the services provided by aliuminesvaltys.lt by logging into aliuminesvaltys.lt using the Buyer’s login credentials, the Seller considers this person to be the Buyer.

12.3. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their own obligations, did not familiarize themselves with these Rules, the Privacy Policy, or the www.aliuminesvaltys.lt terms of use, even though such an opportunity was provided.

12.4. If aliuminesvaltys.lt provides links to other third-party websites, aliuminesvaltys.lt does not guarantee that the information available by clicking these links is correct, complete, or accurate. Third parties are responsible for the content, correctness, completeness, and accuracy of the information they provide. eliboats.com is not obligated to verify transmitted or stored external information or to identify unlawful actions.

12.5. aliuminesvaltys.lt is not responsible for the proper fulfillment of mutual obligations between the Buyer and the Seller whose items or services the Buyer orders using aliuminesvaltys.lt.

Exchange of Information

13.1. All communication related to the purchase of items using aliuminesvaltys.lt, regardless of the item’s Seller, is conducted through aliuminesvaltys.lt, using the contacts indicated on the aliuminesvaltys.lt e-commerce website. In the event that the Buyer and Seller communicate about items by means other than through aliuminesvaltys.lt, aliuminesvaltys.lt assumes no liability or risk that may arise from such communication.

13.2. aliuminesvaltys.lt sends all notices in accordance with the procedures specified in these Rules, the www.aliuminesvaltys.lt terms of use, and the Privacy Policy to the email address provided by the Buyer during registration or when ordering items, or by SMS to the phone number provided.

Final Provisions

14.1. These Terms and Conditions are established in accordance with the laws of the Republic of Lithuania.

14.2. The law of the Republic of Lithuania applies to relationships arising under these Terms and Conditions.

14.3. All disputes arising from the implementation of these Terms and Conditions are resolved through negotiations. If no agreement is reached within 20 (twenty) calendar days, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

14.4. If the Buyer does not agree with the response prepared by the Seller and submitted via aliuminesvaltys.lt to the Buyer’s written complaint, the Buyer (natural person, consumer) may submit their request/complaint regarding goods purchased from the Seller via aliuminesvaltys.lt to the State Consumer Rights Protection Authority (Vilniaus St. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, tel. 85 262 67 51, fax (85) 279 1466, website www.vvtat.lt (as well as to the territorial divisions of the State Consumer Rights Protection Authority in the counties) – or fill out the request form on the ODR platform https://ec.europa.eu/odr/.

Delivery of Goods

When ordering goods, the Buyer may choose one of the delivery methods specified in the specific offer for the goods sold by the Seller. The Seller ships goods only via courier service.

The Buyer selects the delivery to workplace service when placing the order:

The Buyer undertakes to provide the exact delivery address for the goods.

The Buyer undertakes to accept the goods personally. When accepting the goods, a valid identity document (identity card, passport, or new-model driver’s license) must be presented. If the Buyer does not accept the goods personally even though the goods have been delivered to the address specified by the Buyer, the courier has the right to hand over the goods to another person at the address specified by the Buyer, and the Buyer has no right to make claims to the Seller regarding delivery to the wrong person.

The delivery to workplace service fee does not include carrying/bringing the ordered goods to building floors except the first floor.

The Buyer must provide other information related to the delivery of goods that may affect the delivery method and price (e.g., the delivery location is not accessible by vehicle).

The Buyer selects delivery to a parcel locker when placing the order.

The delivery times specified in the Product Description are preliminary. The Seller delivers goods to the Buyer in accordance with the times specified in the order confirmation. Delivery times do not apply in cases where the required goods are not available in the Seller’s warehouse, and the Buyer is informed about the shortage of the ordered goods. By confirming these Terms and Conditions, the Buyer agrees that in exceptional cases, delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to contact the Buyer immediately and agree on delivery times and other conditions. If the Seller does not deliver the goods within the time specified in the order and the Parties do not agree on an additional delivery time, the Buyer may exercise the right to refuse the goods.

The Seller is released from liability for violation of delivery times if the goods are not delivered to the Buyer or are delivered late due to the fault of third parties unrelated to and/or independent of the Seller, or due to circumstances dependent on the Buyer.

When the goods are delivered to the Buyer, the Buyer must, together with the courier or their authorized representative, check the condition of the shipment and the goods and sign the shipment transfer-acceptance document. Once the Buyer signs the shipment transfer-acceptance document, it is considered that the goods have been delivered in proper condition, without damage not attributable to factory defects, and there are no discrepancies in the goods’ configuration (such as those that can be determined during external inspection of the goods). If the Buyer notices that the packaging of the delivered goods is damaged (crushed, wet, or otherwise externally damaged), the goods are damaged, and/or the goods are of incorrect configuration, the Buyer must note this in the goods transfer-acceptance document and, in the presence of the courier or their representative, draw up a free-form report of shipment and/or goods damage/discrepancies. If the Buyer fails to perform these actions, the Seller is released from liability for damage to goods when the basis for such damage is not a factory defect and for discrepancies in goods configuration only if these discrepancies can be determined during external inspection of the goods.

The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer.

If the goods cannot be delivered to the Buyer more than twice and the Buyer has paid for the goods and their delivery, representatives will contact the Buyer regarding another delivery time. If the Buyer still does not collect the goods or delivery cannot be completed, such goods are returned to the Seller, the order is canceled, and the money paid for the goods is refunded to the Buyer, minus bank fees charged to the Seller for bank transfers made, the delivery fee, and an administrative fee equal to 5 (five) euros.